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huawei.frsupport@northladder.comPopular Inquiries
We acknowledge the importance of data privacy, so please remember to perform a factory reset before handing over the device.
Activation lock is intended to protect the smartphone so that the contents of the device are not manipulated by others when it is lost or stolen. If the activation lock is on, we will not be able to trade-in your device, so please unlock it as follows.
FOR PHONES:
iPhone: Go to “Settings > Apple ID > Search” and turn off “Find My iPhone”.
Android: Go to “Settings > Account” and tap “Delete account” for the displayed account.
*If multiple accounts have been registered, please “Delete account” for all of them.
FOR SMARTWATCHES:
Apple:
On the iPhone connect to the smartwatch, go to “Settings > Apple ID”, then select your device, and select “Remove from account”
Samsung:
“Settings > Account and Backup > Select account ID > Remove account”
Huawei:
Go to Huawei health app, “Devices > Click on your device ID > Restore Factory Settings > Full Reset”
FOR TABLETS:
iPad:
Go to “Settings > Apple ID > Search” and turn off “Find My iPhone”.
Android:
Go to “Settings > Account” and tap “Delete account” for the displayed account.
To delete data and settings from your device and restore it to factory settings, follow the below process:
For iPhone: Go to “Settings > General > Transfer or Reset iPhone > Erase All Content and Settings”.
For Android: Go to “Settings > System > Advanced Settings > Reset Options > Clear All Data (Factory Reset)”.
SMARTWATCHES & TABLETS:
Follow same instructions as above
Activation lock is intended to protect the smartphone so that the contents of the device are not manipulated by others when it is lost or stolen. If the activation lock is on, we will not be able to trade-in your device, so please unlock it as follows.
FOR PHONES:
iPhone: Go to “Settings > Apple ID > Search” and turn off “Find My iPhone”.
Android: Go to “Settings > Account” and tap “Delete account” for the displayed account.
*If multiple accounts have been registered, please “Delete account” for all of them.
FOR SMARTWATCHES:
Apple:
On the iPhone connect to the smartwatch, go to “Settings > Apple ID”, then select your device, and select “Remove from account”
Samsung:
“Settings > Account and Backup > Select account ID > Remove account”
Huawei:
Go to Huawei health app, “Devices > Click on your device ID > Restore Factory Settings > Full Reset”
FOR TABLETS:
iPad:
Go to “Settings > Apple ID > Search” and turn off “Find My iPhone”.
Android:
Go to “Settings > Account” and tap “Delete account” for the displayed account.
To delete data and settings from your device and restore it to factory settings, follow the below process:
For iPhone: Go to “Settings > General > Transfer or Reset iPhone > Erase All Content and Settings”.
For Android: Go to “Settings > System > Advanced Settings > Reset Options > Clear All Data (Factory Reset)”.
SMARTWATCHES & TABLETS:
Follow same instructions as above
After creating your trade-in order, please unlock or deregister your device from cloud services (if applicable) before sending it in. Unlocking from cloud services and performing a factory reset is required for all iOS and Android device trade-ins.
(Devices that are not unlocked from cloud services and factory reset will not be eligible for Trade in and will be returned)
For mobile phones and tablets, we do not require any accessories. However, for smartwatches, the charger is mandatory.
(Devices that are not unlocked from cloud services and factory reset will not be eligible for Trade in and will be returned)
For mobile phones and tablets, we do not require any accessories. However, for smartwatches, the charger is mandatory.
Your devices are sold to dealers who repair them and sell them to customers, thus extending the life span of the device and promoting a sustainable and circular economy.
We provide data wipe for both Android and iOS following the below method:
Android Erasure
High Level (3 Times) – DoD 5220.22-M – Overwrite the data with a value, then with the inverse of that value, then with a random value, verifying the write after each step. The first two wipes theoretically pull the magnetic field fully in one direction, then fully in the other, eliminating any residue of the original value. Data is overwritten in 1st pass with 0’s, 2nd pass with 1’s, and the last pass with random segments for data sanitization.
iOS Erasure
The defaulted Erasure for iOS is Secure Cryptographic Erase. The data on the device is encrypted by default, a new AES-256 encrypted file system is added and the old encryption keys are permanently removed during the erasure process. Once the device Secure Erase is completed we can regain the connection to the device and update the Erasure status. This encrypted file system replacement makes the recovering of old data impossible.
Android Erasure
High Level (3 Times) – DoD 5220.22-M – Overwrite the data with a value, then with the inverse of that value, then with a random value, verifying the write after each step. The first two wipes theoretically pull the magnetic field fully in one direction, then fully in the other, eliminating any residue of the original value. Data is overwritten in 1st pass with 0’s, 2nd pass with 1’s, and the last pass with random segments for data sanitization.
iOS Erasure
The defaulted Erasure for iOS is Secure Cryptographic Erase. The data on the device is encrypted by default, a new AES-256 encrypted file system is added and the old encryption keys are permanently removed during the erasure process. Once the device Secure Erase is completed we can regain the connection to the device and update the Erasure status. This encrypted file system replacement makes the recovering of old data impossible.
If we do not receive your confirmation on the revised offer within 7 days of sending the price deviation offer, we will assume that you accept the revised price. NorthLadder will retain possession of your device and proceed to completing the trade-in Order.
Please note that, as per the terms of the trade-in program, the order will no longer qualify for cancellation once the order is completed.
NorthLadder will request for bank account details on email and will transfer the amount with 2-3 business days.
Please note that, as per the terms of the trade-in program, the order will no longer qualify for cancellation once the order is completed.
NorthLadder will request for bank account details on email and will transfer the amount with 2-3 business days.
This offer is promoted by NorthLadder and therefore Huawei has no responsibility or control over it. The offer is subject to the NorthLadder’s terms and conditions, available here https://huaweifr.northladder.net/fr-en/terms-and-conditions/
For more details, you can contact NorthLadder at the following email address: huawei.frsupport@northladder.com
Support is available Monday to Saturday, 10 am to 10 pm.
You will receive a response within 24 hours.
For more details, you can contact NorthLadder at the following email address: huawei.frsupport@northladder.com
Support is available Monday to Saturday, 10 am to 10 pm.
You will receive a response within 24 hours.